{"industry_id":"live-chat-software","industry_name":null,"rankings":[{"rank":1,"brand_id":"Intercom","visibility_score":100.0,"presence_score":100.0,"mentions":5,"cumulative_mentions":8373,"avg_position":1.0,"sector":"B2B","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/intercom.png"},{"rank":2,"brand_id":"LiveChat","visibility_score":56.25,"presence_score":80.0,"mentions":4,"cumulative_mentions":1958,"avg_position":3.5,"sector":"B2B","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/livechat.png"},{"rank":3,"brand_id":"Zendesk","visibility_score":51.02,"presence_score":100.0,"mentions":7,"cumulative_mentions":9341,"avg_position":3.86,"sector":"B2B","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/zendesk.png"},{"rank":4,"brand_id":"Drift","visibility_score":42.25,"presence_score":80.0,"mentions":4,"cumulative_mentions":3727,"avg_position":4.5,"sector":"B2B","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/drift.png"},{"rank":5,"brand_id":"Tidio","visibility_score":36.0,"presence_score":20.0,"mentions":1,"cumulative_mentions":1303,"avg_position":5.0,"sector":"Platform","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/tidio.png"},{"rank":6,"brand_id":"Freshworks","visibility_score":36.0,"presence_score":100.0,"mentions":5,"cumulative_mentions":11394,"avg_position":5.0,"sector":"B2B","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/freshworks.png"},{"rank":7,"brand_id":"LivePerson","visibility_score":30.25,"presence_score":40.0,"mentions":2,"cumulative_mentions":1946,"avg_position":5.5,"sector":"B2B","region":"Global","company_size":"Public","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/liveperson.png"},{"rank":8,"brand_id":"Tawk.to","visibility_score":21.78,"presence_score":60.0,"mentions":3,"cumulative_mentions":940,"avg_position":6.33,"sector":"Platform","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/tawk-to.png"},{"rank":9,"brand_id":"Olark","visibility_score":20.25,"presence_score":80.0,"mentions":4,"cumulative_mentions":1475,"avg_position":6.5,"sector":"B2B","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/olark.png"},{"rank":10,"brand_id":"Zoho","visibility_score":16.0,"presence_score":20.0,"mentions":1,"cumulative_mentions":27368,"avg_position":7.0,"sector":"Platform","region":"Global","company_size":"Giant","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/zoho.png"},{"rank":11,"brand_id":"Chatlio","visibility_score":12.25,"presence_score":40.0,"mentions":2,"cumulative_mentions":216,"avg_position":7.5,"sector":"Platform","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/chatlio.png"},{"rank":12,"brand_id":"HubSpot","visibility_score":10.56,"presence_score":80.0,"mentions":4,"cumulative_mentions":21011,"avg_position":7.75,"sector":"Platform","region":"Global","company_size":"Public","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/hubspot.png"},{"rank":13,"brand_id":"Kustomer","visibility_score":9.0,"presence_score":20.0,"mentions":1,"cumulative_mentions":440,"avg_position":8.0,"sector":"Platform","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/kustomer.png"},{"rank":14,"brand_id":"Crisp","visibility_score":6.25,"presence_score":40.0,"mentions":2,"cumulative_mentions":418,"avg_position":8.5,"sector":"B2C","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/crisp.png"},{"rank":15,"brand_id":"HelpCrunch","visibility_score":4.0,"presence_score":20.0,"mentions":1,"cumulative_mentions":370,"avg_position":9.0,"sector":"B2B","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/helpcrunch.png"},{"rank":16,"brand_id":"Salesforce","visibility_score":4.0,"presence_score":20.0,"mentions":1,"cumulative_mentions":17469,"avg_position":9.0,"sector":"Platform","region":"Global","company_size":"Giant","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/salesforce.png"},{"rank":17,"brand_id":"Smartsupp","visibility_score":1.0,"presence_score":20.0,"mentions":1,"cumulative_mentions":85,"avg_position":10.0,"sector":"B2B","region":"Global","company_size":"Growth","logo_url":"https://storage.googleapis.com/ranking-snapshots/logos/smartsupp.png"}],"total":17}